Warranty Info

Products sold under contracts DIR TSO-3880 or DIR TSO-3356 by Synergy Electronics, Inc. (SEI) have a 1 year limited warranty from SEI. Many of these products have longer warranties provided by the manufacturers. To obtain services under the SEI warranty, the customer must first contact SEI at 325-388-8509 to speak to a service advisor.  SEI warrants products to the original end user only.

The warranty covers any defects in materials and workmanship of the SEI sold products and defects which arise as a result of proper use of the products. The warranty does not cover any of the following: damage caused by the user; spillages or moisture except in the case of ruggedized items meeting military specs; neglect, abuse, or misuse, including but not limited to failure to use the SEI sold products for their normal purpose in accordance with the manufacturer’s instructions for usage; failure to properly maintain the SEI sold products in accordance with the manufacturer’s instructions, and/or the failure to use the SEI sold products in accordance with the manufacturer’s specifications; normal wear and tear; use of the SEI sold products with incompatible or faulty equipment; unauthorized modifications; repairs conducted by unauthorized persons or service centers; the model and/or serial number of the SEI sold products being altered,removed or made illegible; accidents; or acts of God or any cause beyond the control of Synergy Electronics, Inc.

The SEI warranty is limited to the repair or replacement of SEI sold products. In its sole discretion, SEI may (a) repair the SEI sold products, or (b) replace the SEI sold products with new SEI sold products of the same model, or (c) replace the SEI sold products with SEI sold products of similar specification, in circumstances where the same SEI sold products are no longer available, or the repair of the SEI sold products is not possible or not economically viable. Any replacement products may be either new or like-new provided that it has functionality at least equal to the product being replaced.

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